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Aggressive Behaviour Control: The ABC Course™

Defusing violence & aggression training from one of the UK's leading providers of intensive short courses

     
   
 
   
 
Anger Management Training  
email office@zeroaggression.com
or call us now on

 
0116 241 8331
 
for more information or to book a course.
 
 
 

Aggressive Behaviour Control (ABC Course)
Ethical Escape
Caring Control

Debriefing Survivors of Major Incidents



 

Course content for Aggressive Behaviour Control: The ABC Course™

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A 2-day course for 6-16 people.
(1-day version also available.)

 
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Background:

Violence and aggression are extremely unpleasant and worrying for most people. We therefore want to feel able to deal with it if the need arises. Moreover most employers now realise their responsibility in equipping their workforce with appropriate training.

The problem arises in just how to deal with it. Naturally most people don't want to 'meet fire with fire' - to become aggressive and violent themselves. The need is therefore for non physical techniques that are powerful and effective. It is to meet that need that this course was developed. Since its inception, tens of thousands of professionals have attended, either directly through APT or indirectly.


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In 2 days you will cover a great deal:


A proper understanding of aggression and violence.

If you can understand what causes aggression and violence you are half way to
overcoming it.

•  Aggression and violence may be triggered by the primitive-brain, the rational-brain, or
   a combination of the two.

•  The primitive-brain is emotional and feels emotions such as anger, envy, greed,
   jealousy, territoriality, etc. The rational brain works out how to get the primitive brain
   what it wants. Thankfully, this is often by obeying social norms and customs. But
   sometimes it isn't.

•  It is vital to understand the interplay between the primitive and rational brain in order to
   understand aggression.

Knowing what to do about it.

The person who starts with the right attitude, avoids the traps in body language and also knows what to say, can deal with most aggressive situations.

•  Communicating directly with the primitive brain: Attitudes and Body Language.

•  Verbal strategies. Having the right attitude and body language are both vital. But you
   also need to know what to say: verbal strategy and technique. Specific strategies: each
   is powerful at the right time ... you need to be able to choose the best one.

If all else fails.

No matter how bad things are, there is always a best option.

•  Even in a dire situation there are lots of ideas on (a) escape tactics, (b) calling for help,
   (c) what to do if you are attacked and (d) what to do if someone else is being attacked.

•  In each case there is a 'menu' to choose from and it is usually a case of choosing
   the right item from the menu. Just as with a real menu, there is no item that is right
   every time. You need to know how to judge.

Prevention is better than cure: Risk Assessment.

Afterwards, the risk is obvious. It needs to be just as obvious before the event.

•  In assessing the risk of aggression or violence there are three areas to consider, some
   of which you can alter, some you can't.

•  The more risk factors that are present, the more risky the event.

•  There is always a way of eliminating one or more factors and therefore minimising
   the risk.


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What this course will do for you:

•  You will have a clear way of conceptualising potentially violent incidents - you will
   know the different types of incident and what causes them.

•  You will be able to do a Risk Assessment - to really know which situations are likely to
   be aggressive, and how to modify them.

•  You will know in detail all the most effective techniques involved in preventing and
   handling aggression, using powerful, non-physical methods.

•  You will have a repertoire of techniques for handling (potentially) violent situations
   using powerful, non-physical methods.

•  Overall, you will feel you know a lot about aggression and violence, and how to prevent
   and deal with it in your own situation.


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How can I get more involved?


1.  Participate in this course
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We come to your organisation and train a group of 6-16 people for an all-inclusive fee, so you need to inform your training manager about the course, and see if they will commission it in.


2.  Bring the course to your organisation
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Up to 16 people can attend this course, and we bring it to you for an all-inclusive fee. The 2-day course costs £2,950 plus VAT and the 1-day course costs £1,500 plus VAT. Both courses have the same syllabus; the longer one provides the opportunity for greater depth in terms of case presentations and assimilation exercises. Both courses have exemplary ratings and feedback from delegates who attend them.

The fee covers all costs: the tutor, tutor's expenses (travel and accommodation), a workbook for every delegate, course evaluation (evaluation document returned to you), registration of all delegates on the APT(zeroaggression) database, individual certificates of attendance sent to each delegate after course attendance, certificate sent to you listing all who attended. You provide the teaching room, any refreshments you want to, and the delegates!

To arrange this course, email office@zeroaggression.com - or call 0116 241 8331. We will be pleased to hear from you.


3.  Have this approach become institutionalised within your organisation.
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We can help you find the most cost effective approach to training up sufficient numbers and getting systems in place so that this approach becomes institutionalised within your organisation. Contact us to discuss: email office@zeroaggression.com - or call 0116 241 8331. We will be pleased to hear from you.


4.  Become a tutor for the course
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In order to achieve this you need to become an APT associate. If you are successful in achieving this then you can tutor the course in your own organisation, simultaneously saving your organisation half the course fee. There are also significant other benefits to being an associate. If you are a senior clinician with a real flair for putting things across, then contact us to discuss: email office@zeroaggression.com - or call 0116 241 8331. We will be pleased to hear from you.

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Download printable Microsoft Word information Sheet

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As a bona fide APT event, this course automatically has accreditation from The Association for Psychological Therapies. This means (i) that it contains the right amount of relevant information for its duration, and (ii) the information is presented in an engaging way, and in a way that will make it likely to be used after the course.



 
 
   
 

Feedback for Aggressive Behaviour Control: The ABC Course™


"I have had no serious problems in my three years with the company and this has been no doubt sometimes to do with lessons learnt on this course. Thank you again."

Peter Wells, NVQ Assessor


“This course has helped me feel more in control of aggressive situations and helped me to tackle them. I would advise anyone dealing with the public and young people to take this course.”

Karen Cartwright, Youth Worker


"The best training course I have attended."
 
Andrew Rule, Course Delegate
 
 
“This course rates as one of the best I have attended. It was made so much better by the fact that the tutor is a working practitioner with a wealth of experience in his field and could easily relate theory to practice."

Course Delegate


"I thought the course was very well presented from start to finish. All of the content was relevant to me in my role and I will benefit from learning the different techniques in facing aggression."

Terry O'Neill, Probation Services Officer


"The best course yet, gets you thinking about how you talk and act with people in all walks of life!”
 
Course Delegate


“This course has been most helpful to me even though I have been employed for 27 years. I found it very informative and have taken away a lot of useful advice.”

Dave Scarlett, Bus Driver


“There are absolutely no criticisms one could make, it has been excellent."
 
Course Delegate
 
 
"Absolutely enthralling from start to finish. Very comprehensive and relevant but also concise!!”
 
Alexander Clarke, Pharmacist


“First class course, very well presented and very relevant. It brings home the dangers we face but more importantly how to deal with situations.”
 
D Cole, Trainer


"Everybody should have this course for their own safety and that of others."
 
Nikunj Jarriwala, Course Delegate


“One of the only courses (and there aren't may) where I haven't felt bored at all. I found it useful, entertaining and interesting. I will recommend it definitely.”
 
Course Delegate, Social Worker


"Absolutely first class. Excellent content expertly delivered by the tutor.”
 
Course Delegate


"I have attended numerous courses and I must say this was the best! A highly informative and educational course that will help me in all areas of life, not just driving buses."

Chris Tyers, NVQ Coordinator


“I found the course extremely interesting and relevant. Not only did it give me an insight into preventing violence and aggression but a better understanding of the course, it will change my interpretation of the behaviour of others.”
 
Yvonne Eynon, Practitioner


“This course has helped me feel more in control of aggressive situations and helped me to tackle them. I would advise anyone dealing with the public and young people to take this course.”

Karen Cartwright, Youth Worker


"A very worthwhile course – it should be mandatory for all social care staff."

Ann Janes, Assistant Manager



   




ZeroAggression is a part of The APT Group.
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